01 May 2019, 00:01
Saga announces new partnership with RAC for breakdown assistance
- Saga announces 5-year breakdown assistance partnership with RAC
- Policy holders can now make unlimited breakdown claims in the UK
Saga has today announced a five-year partnership with the RAC, providing Saga members with an enhanced level of breakdown cover.
The partnership, which for Saga policy holders is effective from 1 May, provides RAC breakdown assistance services to those customers buying or renewing breakdown cover as a stand-alone policy or an add-on to their car, motorhome or caravan insurance policy.
Saga customers taking out new breakdown policies through RAC now benefit from being able to make unlimited breakdown claims in the UK.
Breakdown cover for Saga customers travelling in Europe has also been improved through the new partnership. There are now no vehicle age limits and cover has been extended to 55 countries and territories. For policy holders with caravan insurance, in the event of a breakdown, caravans and trailers will have the same level of breakdown cover as a car.
Saga CEO Gary Duggan said: “We are delighted to improve the level of breakdown assistance our customers will benefit from over the next 5 years through our relationship with the RAC. The RAC’s focus on innovation and technology will enhance our customer experience.”
“The RAC has a great track record in providing first-class breakdown service at the roadside so we feel very confident our customers will appreciate and value the assistance they receive in their moment of need. They will also have far greater peace of mind through the various cover enhancements”
RAC business roadside managing director Phil Ryan said: “It is great news that two such like-minded organisations have forged a new working relationship together. It’s good to see all the investment we have been making in technology to improve the breakdown experience for all our customers has helped differentiate us from our competitors. The RAC-developed All-Wheels-Up recovery system, which effectively gives patrol vans ‘flatbed recovery capability’, is believed to be an industry first which clearly demonstrates our passion for innovation. It saves customers time by not having to wait for a separate recovery vehicle by enabling patrols to recover vehicles they previously couldn’t such as 4x4s, automatics, electric vehicles and vehicles with transmission faults, multiple punctures or broken suspensions.”
Notes to editors
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