15 October 2019, 09:14

Saga Travel supports ex-Freedom consortium members

Saga is very pleased to today confirm they are able to welcome the transfer of bookings from former Freedom Travel Members, to their new Consortia.  This comes after ongoing negotiations with key individual consortia to ensure a positive outcome. 

On all qualifying bookings, agents will be able to reclaim the booking and full commission.  All agents will be required to do is confirm their new ABTA number to secure the booking.  All affected agents will be contacted by the Saga Trade Team by the end of October and will be addressed in departure order.  If a booking does not qualify to be transferred back to the agent, Saga will work with the agent to ensure suitable alternatives are offered and a mutually agreeable solution is reached.

Iain Powell, Head of Trade Sales, Saga Travel, said, “All of us at Saga are deeply saddened by the collapse of Thomas Cook.  We have worked extremely hard in the last few weeks to minimise the impact on our mutual customers. At the same time, we have been working closely with all our trade partners to ensure the continuation of the fantastic relationships we have built in recent years”.

“Those trade relationships are vital to the long-term growth and success of Saga Travel and we are therefore committed to managing this very complex process as fairly and quickly as possible.  I’d like to take this opportunity to thank all our trade partners for their understanding and patience, as well as recognising the incredible industry we work in, which has pulled together so well in the face of unprecedented adversity.” 

To provide minimal disruption to clients departing in the near future, Saga will directly manage all holidays booked by the Thomas Cook Group departing before 01 January 2020.

Full details on the transfer policy will be uploaded to sagaagents.co.uk.  

For any queries, please call Saga Trade Support on 0800 068 8732.



Alex Brazier

Notes to editors

Saga is a specialist in the provision of products and services for life after 50. The Saga brand is one of the most recognised and trusted brands in the UK and is known for its high level of customer service and its high quality, award winning products and services including cruises and holidays, insurance, personal finance and publishing. Visit saga.co.uk